You can book appointments and order repeat prescriptions via the PATIENT ACCESS facility
This now offer patients the use of a secure web site on the Internet or an App to:
- Request repeat prescriptions
- Notify us about change of address, telephone number, or e-mail
- Book Appointments
- View Immunisation, Allergies, and Medication
For more details see the leaflet:
Online Access Leaflet (PDF, 86KB)
HOW DO I REGISTER FOR PATIENT ACCESS?
You must be a fully registered patient, and need a letter from us containing personalised access codes . To get this letter you need to come to Reception and ask for Registration for PATIENT ACCESS, you will need to show some photo ID, i.e. passport/driving license and a recent utility bill. This is to ensure that security is maintained. The Receptionist will find you on our computer system and print out your access codes and registration instructions. Once you have the access codes and instructions you can connect to the web site at any time and register.
HOW DO I GET ONTO PATIENT ACCESS?
You can visit PATIENT ACCESS from this link https://account.patientaccess.com/Account/Login, or from the "Order Repeat Prescription" box on the Home page.
The first time you use the site you will be asked to create your account. Here you will need to enter the four registration codes given to you by the practice.
REPEAT PRESCRIPTION REQUESTS
If one of our doctors has arranged a repeat prescription for you, and the review date has not expired, then you can use PATIENT ACCESS to request a repeat. Prescriptions can be collected two full working day after request. Once you have logged onto PATIENT ACCESS you can view any medication items by clicking List of your repeat medication in the Repeat Prescriptions section of the screen. Tick the items you require and then click Make Request. There is no need to add a message relating to your request. You will then see a confirmation screen, providing you are happy with the selection you made, click Confirm.
BOOKING AN APPOINTMENT
Once in PATIENT ACCESS you can book an appointment. If this is the first time you have used PATIENT ACCESSplease bring some photo ID (passport/driving license) with you when you attend the appointment and book in with the Receptionist when you arrive.
VIEWING YOUR CONTACT INFORMATION
Clicking on View/Update Your Contact Info (opposite Welcome on the PATIENT ACCESS home page) will show the current details we hold for you. If you need to make any changes click Edit but please note the following points which are very important: Your address: Your address may appear in an abbreviated format on this screen, this is because our computer system limits the address field to a specific width. If you address is abbreviated there is no need to change it unless it is technically incorrect (i.e. wrong flat number).
E-mail: it is useful for us if you can provide a current e-mail address - particularly if you are using our repeat prescription request service. After entering any changes click Submit. You then need to confirm the changes by clicking Confirm. We review all changes when we receive them, and accept them providing they comply with our requirements.