To request an urgent appointment for today or tomorrow (Monday to Friday)
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable health professional to help you.
To request a routine appointment in the next 7 days
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable health professional to help you.
Telephone Consultations
To request a telephone consultation with a doctor, please telephone the surgery and a receptionist will arrange for a doctor or nurse to call you back. Please ensure we have your up to date contact number.
If for any reason you become unable to take the call, please notify the surgery as soon as possible.
Nurse appointments
Our practice nurses are usually available to deal with the following:
- Sore throats, coughs and colds, rashes and earache.
- Cystitis and Urinary problems.
- Heart, Diabetes, Asthma and Epilepsy reviews.
- Immunisation and Travel vaccinations.
- Ear syringing.
- Oral contraception, Smear tests, “morning-after” pill, coil checks.
- Women's Health/Men's Health issues.
- Dietary advice and “Stop Smoking” advice.
Times & Out Of Hours
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
- Use the NHS App page to cancel or change your appointment online.
- If you receive a text reminder about the appointment you can reply with CANCEL to cancel the appointment
- Phone us. Check our opening times
- Visit the surgery and speak with a receptionist. Check our opening times
Try the NHS App
You will able to use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Home Visits
We prefer our patients to visit the surgery if at all possible as our doctors can see several patients at the practice in the time it takes to make a single home visit. Home visits are only offered to patients who are housebound/ frail and elderly who are more vulnerable.
We ask you to call before 10.00am to arrange a home visit so that we can assess the need for a visit the same day. Home visits are at the discretion of the doctor and they may wish to assess your situation over the telephone and advise you appropriately. It is always better for the doctor assess you in the surgery, where your full medical records and diagnostic equipment are available, which leads to a better service to yourself.
Babies and children can usually be brought to the surgery even when ill and will always be fitted in quickly if necessary. Home visits are not emergency services and it should not be a regular occurrence that a visit is requested the same day.
To request a home visit, please:
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Call the surgery on (0333) 332 3888 (Longford) or (024) 7668 9310 (Bell Green) before 10.00am
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Be prepared to tell the receptionist about your condition so the doctor can prioritise the most urgent cases and arrange the most appropriate course of action
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Ensure the surgery has up to date details of your address and telephone number